All jewellery pieces excluding earrings (for hygiene reasons) may be exchanged within 14 days of purchase. We do not offer a refund for change of mind or incorrect size choice however we are happy to provide an exchange.
Gisele Collection will only accept returns purchased directly from the official online store.
If you wish to exchange your purchase, the jewellery must not be worn or used and must be in its original packaging. We will not accept responsibility for any damage made to jewellery caused during transit if it is not returned in its original packaging.
Gisele Collection reserves the right to deny an exchange if items returned appear to be used, worn, damaged or scratched. Items will be returned to the sender with the cost of return shipping at the customers expense.
Free shipping does not apply to items returned for exchange. A delivery fee of $9.95 will apply at the customers expense to deliver their exchanged purchase in Australia and $19.95 for all International orders at the customers expense. Exchanges are returned using Australia Post and will generally take up to 5 days in Australia and up to 10 days for International orders (excluding public holidays and weekends). The shipping cost must be paid into our nominated bank account the details of which will be forwarded to you on receipt of your returned items. Once this payment has been received the exchanged item will be sent to the customer.
Exchange is subject to stock availability. If stock is unavailable the customer can request the item to be put on backorder. Once the item is back in stock it will be delivered to the customer at the customers expense. All returns must be to the same dollar value as the original item that was purchased. No refund will be provided for an item exchanged that is lower in value to the original item purchased.